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Terms of Service and Privacy Policy

Terms of Service

Welcome to the Palm Springs Wellness website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Palm Springs Wellness’s relationship with you about this website. If you do not agree with any part of these terms and conditions, please do not use our website or any information on it. By engaging with our services, you agree to adhere to the following Terms of Service ("Terms") and Privacy policy. These Terms and Privacy policy constitute a legally binding agreement between you and Palm Springs Wellness and its parent company Global Quest Corporation. Please read them carefully.

The term Palm Springs Wellness’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the Palm Springs Wellness business and website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information only and does not constitute professional advice.

  • Some parts or the entire content of this website are subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

  • This website contains material that is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.

  • Any unauthorized use of this website may lead to a claim for damages and/or be a criminal offense.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of any linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of California, U.S.A.

Reservation of Service Refusal Policy

Palm Springs Wellness reserves the right to refuse service to any client or potential client for any reason, without prior notice or explanation. We may exercise this right if we determine, at our sole discretion, that providing service to a particular client may compromise our values, violate our policies, or disrupt our operations in any way.

 

Non-Discrimination 

While we reserve the right to refuse service, we do not discriminate against individuals on the basis of race, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected characteristic under applicable law.

 

Communication of Service Refusal

If [Your Company Name] decides to refuse service to a client, we will communicate this decision promptly and professionally to the affected party. However, we are not obligated to provide detailed explanations for our decision.

 

No Liability for Service Refusal:

Palm Springs Wellness shall not be liable to any client or third party for refusing service, regardless of the reason for refusal. We shall not be held responsible for any direct, indirect, incidental, consequential, or punitive damages arising from our decision to refuse service.

Cancellation and Refund Policy

We take great care to ensure that all our products and services are of the highest quality. However, in the rare event that a product or service is found to be unsatisfactory, we encourage customers to contact our customer service within 24 hours of receiving the product or service by emailing us at contact@palmspringswellness.com or by phone at 18339356377. Our team will assess the situation and provide appropriate assistance, which may include a replacement or credit, at our discretion.

 

Same-day appointment fees are non-refundable. No refunds will be issued for any reason once the customer has received the service or product. All bookings are final and cannot be refunded. Once an order for a service or product has been placed and confirmed, it cannot be canceled or disputed for any reason, including but not limited to defects, quality issues, or dissatisfaction with the service or product. Once a booking has been made and confirmed, the customer agrees to pay the full amount even if the booking is later canceled.

Refunds will not be provided solely because the provider deems a prescription medication or treatment unsuitable for a patient, cannot be safely prescribed based on available information, does not prescribe the preferred medication, or due to issues related to pharmacy medication pick-up. Once the provider has initiated the consultation, refunds will not be offered. To be eligible for any refund, the patient must cancel the appointment before the consultation begins.

We reserve the right to refuse cancellation or dispute requests and any associated refunds or replacements. By placing an order with us, the customer acknowledges and agrees to abide by this cancellation policy and accepts full responsibility for the purchase. If a cancellation or dispute request is made despite this policy, we will not be held liable for any losses, damages, or expenses incurred by the customer.

 

We reserve the right to cancel any booking at any time due to unforeseen circumstances. In the event of such a cancellation, we will provide the customer with a full refund.

By making a booking with us, the customer agrees to these terms and conditions and acknowledges that they will be held responsible for any charges resulting from a cancellation.

 

Privacy Policy

Palm Springs Wellness is committed to protecting the privacy of confidential information provided by our patients or clients to the extent possible, subject to the provisions of local, state, and federal law. Our patient information is never actively shared, except as required by laws, or when requested through subpoenas or other legal requirements. Any information collected is used only for patient care purposes. All information collected from patients through our website or other electronic means will not be re-distributed or sold.

Information collected: 
 

Personal Information

When you engage with Palm Springs Wellness, we may collect personal information such as your name, email address, phone number, and any other information you provide to us voluntarily.

 

Health Information

In the course of providing our wellness services, we may collect health-related information such as medical history, current health conditions, and treatment plans. This information is collected to ensure the safety and effectiveness of our services.

 

Payment Information

If you make a purchase or payment for our services, we may collect payment information such as credit card details or other financial information necessary to process your transaction securely.

 

Usage Information

We may collect information about how you interact with our website or mobile application, including your IP address, browser type, pages visited, and other usage statistics. This information helps us improve our services and user experience.

 

Cookies
Palm Springs Wellness’s website may use "cookies" to deliver needed web content specific to individual user's interests or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies.

Webforms
Palm Springs Wellness uses electronic forms that require users to give contact information including but not limited to patient or client name, address, and phone number. The contact information provided through the registration form is used only for appointment scheduling, and to send material relating to the medical or coaching consultation for which it was collected and will not be sold to a third party or redistributed. 

Text messages:

We value your privacy and want to ensure that you have control over the communication you receive from us. We may respond to your phone call by text message, but if you prefer not to receive a response to your phone call by text message from us, please text "STOP" to opt out of getting a text message response and our team will use other means to communicate with you. You also have the option not to check the box to receive SMS text when booking service to avoid receiving a text message reminder about your appointment. 

During your call with our wellness team members, you may also inform them that you wish to opt out of receiving text messages. Our team will update your preferences and make sure you are no longer included in our text message notifications. Your choice is important to us, and we respect your decision to manage your communication preferences. If you change your mind in the future and want to receive text messages again, please don't hesitate to let us know.

Use of collected information

  • Palm Springs Wellness may use personal information collected through this website for communication back to individuals who contact us through the website, or by phone.

  • We use the information we collect to provide you with our wellness services, including scheduling appointments, delivering treatments, and communicating with you about your health and wellness goals.

  • We may use aggregated or anonymized data to analyze trends, track user behavior, and improve the quality of our services and offerings.

  • We may use your contact information to send you important updates, newsletters, promotions, or other communications related to our services. You can opt out of these communications at any time.

  • We may use your information to comply with applicable laws, regulations, or legal processes, or to protect the rights, property, or safety of Palm Springs Wellness, our clients, or others.

  • We may use browser-IP-address information and anonymous browser history to track information about site access. This information is used to improve Web presentation and utilization. IP address information may also be used for troubleshooting purposes.

Data Storage and Security

Palm Springs Wellness utilizes cloud-based storage systems to securely store and manage client data. We partner with reputable service providers who adhere to industry-standard security practices to safeguard your information against unauthorized access, disclosure, or alteration.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as those parties agree to keep this information confidential.

 

Your Choices

You have the right to access, update, or delete your personal information held by Palm Springs Wellness. You may also choose to limit how we communicate with you or the purposes for which we process your information. To exercise these rights or for any inquiries regarding your privacy, please contact us using the information provided below.

Distribution of collected information:

  • Palm Springs Wellness will not disclose, without your consent, personal information collected, except for certain explicit circumstances in which disclosure is required by law.

  • Palm Springs Wellness will not distribute or sell personal information to third-party organizations.

Responsibility for External Sites:

This website may contain links to other websites. Some of those websites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website's privacy practices and make your conclusions regarding the adequacy of these practices.

Accessibility Statement for Palm Springs Wellness Website

At Palm Springs Wellness, we are committed to ensuring that our website is accessible to all users, regardless of their abilities or disabilities. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards to provide an inclusive and user-friendly experience for everyone. This accessibility statement outlines our ongoing efforts to maintain accessibility and welcome feedback from users to help us improve.

 

Our Commitment to Accessibility:

  • We aim to provide an accessible digital environment for all our users, including those with disabilities.

  • Our team is dedicated to implementing and maintaining the WCAG 2.1 AA standards.

  • We regularly review and update our website to ensure it is usable by all individuals.

 

.Accessibility Features:

To make our website more accessible, we have implemented the following features:

  • Alternative text for images: We provide descriptive text for images to assist users with screen readers.

  • Keyboard navigation: Users can navigate our site using only the keyboard.

  • Clear and consistent headings and structure: We maintain an organized and logical page structure.

  • Skip to content: We offer a "Skip to Content" link to enable users to bypass repetitive navigation menus.

  • Adjustable text and font size: Users can modify text size and font to suit their preferences.

  • Descriptive link text: We use meaningful link text to ensure clarity for all users.

  • Video captions: Multimedia content includes closed captions or transcripts.

  • Compatibility with screen readers: Our website is designed to work well with popular screen reader software.

 

Ongoing Efforts: Our commitment to accessibility is an ongoing process. We continually strive to improve and expand accessibility features on our website. This includes regular audits, testing with assistive technologies, and user feedback.

 

Feedback: We welcome feedback from users to help us identify and address accessibility issues on our website. If you encounter any difficulties or have suggestions for improvement, please get in touch with us:

 

Future Enhancements: Palm Springs Wellness is actively working to enhance the accessibility of our website. Some of the improvements we are planning to make shortly include:

  • Enhanced keyboard navigation features.

  • Improved contrast and color choices.

  • Further testing with a wider range of assistive technologies.

 

We are committed to providing a website that is accessible and usable for everyone. Your feedback is valuable in this journey towards inclusivity.

Disclaimer

Palm Springs Wellness is a service provider. The products or services described on this website have not been evaluated or approved by the Food and Drug Administration (FDA). They should not be taken as medical advice or instruction. The information provided on this website is not meant to prevent, treat, diagnose, or cure any disease or health condition. Always seek medical advice from a qualified healthcare provider before taking any medication or beginning therapy.

Modification of Terms

Palm Springs Wellness reserves the right to modify or update these Terms of Service and Privacy policy at any time without prior notice. It is your responsibility to review these Terms periodically for changes. Your continued use of our services after posting any amendments to these Terms constitutes acceptance of those changes.

How to contact us:

If you have any questions or concerns about these Terms of Service, please get in touch with us at  contact@palmspringswellness.com or 1-833-935-6377.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and privacy policy. If you do not agree with any part of these Terms, you must refrain from using our services.

Last Updated: May 13th, 2024

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