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Terms of Service and Privacy Policy

Terms of Service

Welcome to the Palm Springs Wellness website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Palm Springs Wellness’s relationship with you about this website. If you do not agree with any part of these terms and conditions, please do not use our website or any information on it.

The term Palm Springs Wellness’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the Palm Springs Wellness business and website. The term ‘you’ or ‘your’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information only and does not constitute professional advice.

  • Some parts or the entire content of this website are subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

  • This website contains material that is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.

  • Any unauthorized use of this website may lead to a claim for damages and/or be a criminal offense.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of any linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of California, U.S.A.

Cancellation Policy

We take great care to ensure that all our products and services are of the highest quality. However, in the rare event that a product or service is found to be unsatisfactory, we encourage customers to contact our customer service within 24 hours of receiving the product or service by emailing us at contact@palmspringswellness.com or by phone at 18339356377. Our team will assess the situation and provide appropriate assistance, which may include a replacement or credit, at our discretion.

 

Same-day appointment fees are non-refundable. No refunds will be issued for any reason once the customer has received the service or product. All bookings are final and cannot be refunded. Once an order for a service or product has been placed and confirmed, it cannot be canceled or disputed for any reason, including but not limited to defects, quality issues, or dissatisfaction with the service or product. Once a booking has been made and confirmed, the customer agrees to pay the full amount of the booking even if the booking is later canceled.

We reserve the right to refuse cancellation or dispute requests and any associated refunds or replacements. By placing an order with us, the customer acknowledges and agrees to abide by this cancellation policy and accepts full responsibility for the purchase. In the event that a cancellation or dispute request is made despite this policy, we will not be held liable for any losses, damages, or expenses incurred by the customer.

 

We reserve the right to cancel any booking at any time due to unforeseen circumstances. In the event of such a cancellation, we will provide the customer with a full refund.

By making a booking with us, the customer agrees to these terms and conditions and acknowledges that they will be held responsible for any charges resulting from a cancellation.

 

Privacy Policy

Palm Springs Wellness is committed to protecting the privacy of confidential information provided by our patients or clients to the extent possible, subject to the provisions of local, state, and federal law. Our patient information is never actively shared, except as required by laws, or when requested through subpoenas or other legal requirements. Any information collected is used only for patient care purposes. All information collected from patients through our website or other electronic means will not be re-distributed or sold.

Information collected: 
Cookies
Palm Springs Wellness’s website may use "cookies" to deliver needed web content specific to individual user's interests or to keep track of online purchasing transactions. Sensitive personal information is not stored within cookies.

Webforms
Palm Springs Wellness uses electronic forms that require users to give contact information including but not limited to patient or client name, address, and phone number. The contact information provided through the registration form is used only for appointment scheduling, and to send material relating to the medical or coaching consultation for which it was collected and will not be sold to a third party or redistributed. 

Text messages:

We value your privacy and want to ensure that you have control over the communication you receive from us. We may respond to your phone call by text message, but if you prefer not to receive a response to your phone call by text message from us, please text "STOP" to opt out of getting a text message response and our team will use other means to communicate with you. You also have the option not to check the box to receive SMS text when booking service to avoid receiving a text message reminder about your appointment. 

During your call with our wellness team members, you may also let them know that you wish to opt out of receiving text messages. Our team will update your preferences and make sure you are no longer included in our text message notifications. Your choice is important to us, and we respect your decision to manage your communication preferences. If you change your mind in the future and want to receive text messages again, please don't hesitate to let us know.

Use of collected information:
Palm Springs Wellness will only use personal information collected through this website for communication back to individuals who contact us through the website, or by phone.

  • Palm Springs Wellness may use browser-IP-address information and anonymous browser history to track information about site access. This information is used to improve Web presentation and utilization. IP address information may also be used for troubleshooting purposes.

Distribution of collected information:

  • Palm Springs Wellness will not disclose, without your consent, personal information collected, except for certain explicit circumstances in which disclosure is required by law.

  • Palm Springs Wellness will not distribute or sell personal information to third-party organizations.

Responsibility for External Sites:

This website may contain links to other websites. Some of those websites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

Accessibility Statement for Palm Springs Wellness Website

At Palm Springs Wellness, we are committed to ensuring that our website is accessible to all users, regardless of their abilities or disabilities. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards to provide an inclusive and user-friendly experience for everyone. This accessibility statement outlines our ongoing efforts to maintain accessibility and welcome feedback from users to help us improve.

Our Commitment to Accessibility:

  • We aim to provide an accessible digital environment for all our users, including those with disabilities.

  • Our team is dedicated to implementing and maintaining the WCAG 2.1 AA standards.

  • We regularly review and update our website to ensure it is usable by all individuals.

Accessibility Features:

To make our website more accessible, we have implemented the following features:

  • Alternative text for images: We provide descriptive text for images to assist users with screen readers.

  • Keyboard navigation: Users can navigate our site using only the keyboard.

  • Clear and consistent headings and structure: We maintain an organized and logical page structure.

  • Skip to content: We offer a "Skip to Content" link to enable users to bypass repetitive navigation menus.

  • Adjustable text and font size: Users can modify text size and font to suit their preferences.

  • Descriptive link text: We use meaningful link text to ensure clarity for all users.

  • Video captions: Multimedia content includes closed captions or transcripts.

  • Compatibility with screen readers: Our website is designed to work well with popular screen reader software.

Ongoing Efforts:

Our commitment to accessibility is an ongoing process. We continually strive to improve and expand accessibility features on our website. This includes regular audits, testing with assistive technologies, and user feedback.

Feedback:

We welcome feedback from users to help us identify and address accessibility issues on our website. If you encounter any difficulties or have suggestions for improvement, please get in touch with us:

Future Enhancements:

Palm Springs Wellness is actively working to enhance the accessibility of our website. Some of the improvements we are planning to make shortly include:

  • Enhanced keyboard navigation features.

  • Improved contrast and color choices.

  • Further testing with a wider range of assistive technologies.

We are committed to providing a website that is accessible and usable for everyone. Your feedback is valuable in this journey towards inclusivity.

 

Statement Revisions:

This Statement was last revised on November 6, 2023. We may change this Terms of Use, Privacy, and Accessibility Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit our website.

Disclaimer

Palm Springs Wellness is a service provider. The products or services described on this website have not been evaluated or approved by the Food and Drug Administration (FDA) and should not be taken as medical advice or instruction. The information provided on this website is not meant to prevent, treat, diagnose, or cure any disease or health condition. Always seek medical advice from a qualified healthcare provider before taking any medication or beginning therapy.

How to contact us:

If you have any questions or encounter any problems while using this website, please contact us:

By email: contact@palmspringswellness.com

By phone: 1-833-935-6377

Please click the accept button to acknowledge that you have read and understand this service privacy, and accessibility Statement.

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